We hope you love your Jenna London piece. If something isn’t quite right, you may return unworn items within 5 days of delivery. To start a return, please submit your request through our Return Portal and send the item back in its original packaging. Once we receive and inspect your return, we issue refunds to the original payment method within 7–10 business days.

If you have a question or need assistance, please email us at info@jennalondonofficial.com. We’ll get back to you as soon as possible.

Shipping time depends on the delivery option selected at checkout. We offer a range of shipping speeds so you can choose what works best for you.

Jenna London currently ships within the United States. We’re actively working to expand our shipping options and hope to offer international delivery soon. If you’re located outside the U.S. If you have your eye on a piece, please reach out to us atinfo@jennalondonofficial.com— we’d love to help if we can.

Our pieces are crafted using high-quality materials, including Sterling Silver and Gold Vermeil. Each product page includes specific details about the materials used for that piece.

To keep your jewelry looking its best, we recommend removing pieces before swimming, showering, or exercising and avoiding direct contact with perfumes or lotions. When not being worn, store your jewelry in a soft pouch or jewelry box to help preserve its finish.